Terms & Conditions

The following terms and conditions apply to all website development / design services provided by STUDIO CAINE to the Client.

1. Agreement

If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

2. Charges

Charges for services to be provided by Studio Caine are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Studio Caine reserves the right to alter or decline to provide a quotation after expiry of the 30 days. Should the specification of a project alter from the proposal then additional work will be costed and charged for accordingly. All costs will be supplied for approval prior to any design or development being carried out.

Unless agreed otherwise with the Client, all website and design services require an advance payment of a minimum of 33% percent of the project quotation total before the work is supplied to the Client for review. A second charge of 33% percent is required after approval of DEVELOPMENT STAGE 1 with the remaining 30% percent of the project quotation and any Extras due immediately upon the date of the website going live.

Payment for services is due by bank transfer to STUDIO CAINE c/o Love The Bunny Limited. Bank details will be made available on invoices.

3. Client Review & Sign Off

During the project STUDIO CAINE will provide the Client several opportunities to review and sign-off design and development. Though this will vary from project-to-project, standard practices are as follows: 

1. COMMISSION. Proposal is accepted by the client and commission payment is made.

2. DESIGNS INCLUDING 3 x REVERSIONS. Any additional reversions above this will be charged for at an hourly rate.

3. DESIGN SIGN-OFF. Any design changes following sign off to be charged for at an hourly rate.

4. DEVELOPMENT STAGE 1: APPROVAL. Agreement of overall structure and pages. Second Payment is made by the Client. 

5. DEVELOPMENT STAGE 2: APPROVAL. Updates completed as requested.

6. DEVELOPMENT STAGE 3: APPROVAL. Following content inputted by STUDIO CAINE or Client, as agreed.

7. WEBSITE GOES LIVE. Final payment by Client to be made. Any changes to the website will be charged for accordingly.

8. “GRACE PERIOD” OF 5 WORKING DAYS LIVE. During this period the client can request free basic “HOW TO” support tickets for questions pertaining to the usage of the website. Client can raise support tickets for technical issues however client agrees if issues are a result of external changes to the website (made by the client or an external user) then STUDIO CAINE will charge accordingly for the support ticket raised, time and any fixes made. Should the website break due to the client or external user-generated changes then support, investigation and fixes will be charged for accordingly.

9. DROP-DEAD PROJECT SIGN OFF & ARCHIVE. Following the grace period, the project will be considered closed. All assets used for the project will be archived and restored at charge. Client accepts a full purchase and sole responsibility of the website. STUDIO CAINE will have no liability or ownership over the site from this date. Any changes or updates to the website will be charged for via support tickets accordingly. Client can raise a SUPPORT TICKET to submit a further queries about their website. 

9. WEBSITE STYLE GUIDE AND INSTRUCTIONS. A style guide and BASIC instructions of using the over site will be supplied free of charge. This includes basic instruction of using Visual Composer to change the text. Specific tailored “HOW-TO” guides to be charged for separately and accordingly unless stated on the proposal.

4. Turnaround Time and Content Control

STUDIO CAINE will create the Client’s website by the date specified in the project proposal, or at date agreed with Client upon STUDIO CAINE receiving initial payment, unless a delay is specifically requested by the Client and agreed by STUDIO CAINE.

In return, the Client agrees to delegate a single individual as a primary contact to aid STUDIO CAINE with progressing the commission in a satisfactory and expedient manner.

During the project, STUDIO CAINE will require the Client to provide website content; text, images and videos in the agreed format.

5. Failure to provide required website content:

STUDIO CAINE is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages.

Using our content management system you are able to keep your content up to date your self.

6. Payment

Invoices will be provided by STUDIO CAINE upon Commission, Stage 1 Development and upon Publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid 7 days after the date of the invoice will be assessed a daily service charge in the amount of 1.5%.

7. Additional Expenses

Client agrees to reimburse STUDIO CAINE for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

8. Web Browsers and Devices

STUDIO CAINE makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Google Chrome, Firefox, etc.). Client agrees that STUDIO CAINE cannot guarantee correct functionality with all browser software across different operating systems.

STUDIO CAINE cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, STUDIO CAINE reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

All websites created using WordPress Themes will be device-responsive as standard and based on the Themes capabilities. Additional programming required to make the website further compatible beyond the standard will be charged for accordingly.

9. Default

Accounts unpaid 30 days after the date of invoice will be considered in default. If the Client in default maintains any information or files on STUDIO CAINE’s Web space, STUDIO CAINE will, at its discretion, remove all such material from its web space. STUDIO CAINE is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £75 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay STUDIO CAINE reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by STUDIO CAINE in enforcing these Terms and Conditions.

10. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within 30 days.

11. Indemnity

STUDIO CAINE services may be used for lawful purposes only.

12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants STUDIO CAINE the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. A contract for website design and/or placement shall be regarded as a guarantee by the Client to STUDIO CAINE that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client digitally .jpeg, .eps, .png or .tiff format. Although every reasonable attempt shall be made by STUDIO CAINE to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

14. Design Credit

A link to STUDIO CAINE will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in STUDIO CAINE ‘s portfolio.

15. Access Requirements

If the Client’s website is to be installed on a third-party server, STUDIO CAINE must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

STUDIO CAINE cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

STUDIO CAINE may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of STUDIO CAINE. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed by English Law.

20. Liability

STUDIO CAINE hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of STUDIO CAINE to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

21. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,